Astro Phone Customer Service Contact Number



Astro Phone offers the detail of customer service for its existing as well as potential customers that can help them in conveying their feedback of its products and services. As a customer of the Astro Phone, if you face any query, feedback, complaint or suggestions related to its products and services then you can contact the Astro Phone customer service team through its contact detail, email id as well as customer service number that may or may not be tollfree. Astro Phone has shown its customer service address detail for its customers that are shown below.
Address detail : Measat Broadcast Network Systems, All Asia Broadcast Centre, Technology Park Malaysia, Lebuhraya Puchong-Sg. Besi, Bukit Jalil, 57000 Kuala Lumpur, Malaysia
customer service number : +60-395-434-129, 1300-82-3838
Astro Phone Customer Service Number


Below, we are showing a complaint box, where you can post your experiences, complaints, queries, feedback or any type of problem related to the products and services of the Astro Phone.


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Comments (56) on Astro Phone

Lee Koon Seng:

I subscribed astro together with maxis wifi. These 2 days the line was so bad that I can't even serve Internet. Please check what happened.Posted on Sep 11, 2016

Astiah:

I just move to new house and I try to plug and play but my astro box disconnected, I try to reset setting still not working, urgent. Posted on Sep 04, 2016

Junaidy:

Why so many time appear services currently not available this happen start last week. Please fix it,my family very mad now because cannot see their favorite channel..Posted on Sep 03, 2016

Rt:

My mother and i have called several times but no one answer it. So please do respond and solve our problem we cant connect it for two days and it keep saying services currently not available. Or not we will terminate it immediately!Posted on Sep 02, 2016

Alice Lenguai:

I call astro several times already no one picked up my calling. I want to connect my astro again. please call me back. why so terrible?!Posted on Sep 01, 2016

Ronald:

please check on my acct no 81012160 my line has been barred.pending bill is only RM 77.00 And don't simply disconnect and re- connect customer line and charged them. i will terminate my line next month.Posted on Aug 23, 2016

Juariyah:

I called customer service just now for confirming my bill details. I asked few questions and before i ended my call, the agent disconnected it first, i was really shocked because the agent is really rude. Your customer service is really really bad!!Posted on Aug 22, 2016

shahirah:

Hello there, I'm having problem with my smart card as it is invalid and not functioning. Hope that you can help me asap.. ThanksPosted on Aug 22, 2016

Phang chun fatt:

Please immediately fix my problems... I got two decoders which is Join packed I don't know who are giving permission to activate one of my decoder to family packets and now my both njoi decoder been canceled. I hope it to be activated Now....Posted on Aug 17, 2016

wan rohaya:

1630738776 report n163073877o..no action taken. i have to call customer for several times and the customer service keep asking the same question.Posted on Aug 13, 2016

ck:

My mother and I keep on calling astro cuts service (03-95433838/0395434129) 2 days more than 50 times but no one is pickup the called. Since when astro service is so terrible? Please reply as soon to fix my problems or else I will terminate account immediately.Posted on Aug 11, 2016

Thiang Siew Tin:

Astro show service currently not available, and ask to call to 03-95433838 for assistance, but nobody answering. Attempt to call for more than 10 times but to no avail! This issue exists for 2 days already, please resolve!Posted on Aug 10, 2016

NG LAI CHIN:

I am writing to cancel my Astro subscription account no. 080351811-0 with immediate effect. I have problem calling your toll free number which says number not in service. Please call me to confirm my request. Thank you.Posted on Aug 08, 2016

Lee wm:

I m paying rm150 per month/every month/monthly, So why watching program that has been repeating In different channel and since last year, thinking to terminate ......Posted on Aug 04, 2016

Alfred Selvanasen Wales:

My acct 0851078436.Have paid on 30-7-16 via ATX and was told will connect within 3 hrs.Why is it still not connected?Please do so asap. thank youPosted on Jul 31, 2016

MAZLAN BIN ABDULLAH:

Ac no.0844669465 Mazlan Bin Abdullah My astro was disconnected 2 days ago. yesterday Morning I've paid 150.00 via pay-link global kiosk but until now ASTRO did not reconnect it despite numerous SMS and emails sent yesterday for activation. I am very disappointed with your service to me and may terminate your services soon.Posted on Jul 18, 2016

Kong Yn Fook:

Please be informed that Acct 0816770207 was no longer sing the Astro long time already. why i was charged as i have received sms from 66688 there is overdue amount. Please waive sch amount accordingly.Posted on Jul 17, 2016

farahin:

I wan to stop my package mustika but when i call customer service seems like no one to answer. So if astro get this comment please call me back at 0105720335.Posted on Jul 16, 2016

Chris Ser:

Hi, I am Chris Ser from Taman Dahlia, Cheras my astro a/c no. is 83032273 in the name of Lim Seong Khim. We are not able to watch any of astro channel after yesterday lightning strike, the tv screen show information/signal not available. Please help to check maybe the disc was strike by lightning yesterday. Thanks.Posted on Jul 13, 2016

Syed Ja'afar AlHusaini:

ATTN: PRODUCER ASTRO OASIS 106. Assalam. I called your numbers many times on July 8, 2016 but no answer. I think your Tanah Kubur program is baseless and not in line with Islamic teachings. I don't think you make reference to any ulamaks to produce such programs. For examples show snakes and all sorts of weird things are more of Malay mystical beliefs. Hope you can call me for a discussion on this matter as I am concerned that our Malay Muslim community will be misled by your programs. Thank you. 0193801958Posted on Jul 08, 2016

Ho Phay Neok:

I paid for an njoi account which I later terminated and was told to wait for a month for a rebate which until now I haven't received yet.Posted on Jul 04, 2016

a.k.:

seriously astro was stupid and waste my money. already purchase join for years but every time i open it, its not connected. wtf!! i already pay for lifetime meh. i know i rarely use it because its installed in my room at my mom house and just open it once a month. but its not monthly rental. seriously annoying. every time i want to see it, need to call customer service. is it your s.o.p.? when it closed for long time u disconnect the line? if u can't give good service, just don't offer it and steal our money. really a good thief in the name of business. shame on you.Posted on Jul 03, 2016

Harjah Binti Batin:

I want to add sport so that i can access to chn 821 for euro matchPosted on Jul 02, 2016

nithiyarooban:

I had payed RM100 to my acc then i call to customer service but it told to pay of totally. My acct number is 0816208943. please reconnect astro.Posted on Jul 01, 2016

abdul halim bin ali:

why the customer service don't answer our calling....every a half an hour i call. but still no answers... 9 pm-12.00 all.Posted on Jun 28, 2016

roshan:

what the hell I was watching suddenly the astro turn of when I change to other channels it's also not responding when I went to channel 200 it's showed I didn't pay my bill but I already pay it last Sunday.Posted on Jun 26, 2016

Loshni:

I would like to get 24 movie in astro first.so I message to 32999.then I can saw the reply after 5 minutes. I go and see the channel of 488..but I can't saw the channel.... in the channel that i can saw... it's currently raining....Posted on Jun 24, 2016

Thisha:

Dear Astro, We have been trying to call Astro since 17/6/2016 but to no avail. kindly we hope that some astro customer service representatives will return call to 0146413854 or 01123850817. we have been trying to seek assistance for re-connection but no one seems to answer the calls and it gets disconnected as soon it says we have 2 accounts which makes frustrated... the astro account number is as follows : 0927755245Posted on Jun 18, 2016

shima:

Morning, my bill address was not completed. The bill on name Gan Chee Yong. thank youPosted on Jun 18, 2016

syahiran:

Hi, I already make a report to astro still not get the correct answer about my bill. The guy name Kunalraj say want to follow up with this. I was force to add some packages and charges when i cancel the packages. Please contact me back on this number 012-4157313 (Syahiran)Posted on Jun 18, 2016

Woo Lai Yee:

Channels 350 & 361 no signal & not been able to access/connect to any astro nos in the past 45 mins to check or complain. What's happening?Posted on Jun 17, 2016

Lim Chin Yan:

There is no signal from my astro to my new Samsung UHDL TV. It shows this message on the tv screen there service interruption. Ask to sms ASTRO RCO 0111 7184 2377 and send to 66688 which I did but reply came back unsuccessful. Can't tune to any channels.Posted on Jun 17, 2016

Jikon Basing:

Astro account no 0849692842 got problem, Need help as soon as possible. ThanksPosted on Jun 17, 2016

Hamida:

Very very bad reception with interference on most of the channels for couples of weeks. At first we thought it was due to the weather but then we realized that we are having a bad reception all the time even on the bright sunny nice beautiful day. Please fix the thing. thank youPosted on Jun 17, 2016

azman ibrahim:

Hi,I am Dr Azman Ibrahim from Tawa Sabah. I would like to terminate my account.My account number is 0855209422.I already paid off all the balance.I never see this machine since 2010. Please help me to terminate it.Thank you. Posted on Jun 17, 2016

Kenny:

Hello good day, I wanted to ask, since this morning, I can't watch any Chanel of my Astro this is my Ic num for Astro account number, 750527-08-5198. Please helpPosted on Jun 14, 2016

Santy:

My no: 086521786-5. I have problem with decoder since May 12, 2016. On May 14, 2016, Astro changed my decoder. But not working. i have been calling every day but Astro cannot solve my problem. When i cal again on the stats on My 24, 2016. They closed my report without solve my problem. i really sick of the service. I want to terminate but did not allow. They will charge me if i terminate. I am so surprised with poor service. One more time i receive any call from Astro on channel package i m going to scream at them. Your customer service is very very poor. i already have 4 accounts for Astro under my husband, mother, mother in law and mine. I am going to terminate all the account. Thank you for your excellence service. Appreciate.Posted on May 24, 2016

Ng Hsin ling:

Call me. Your customer service cannot even be reached! 0123137828 ms and thanks. My accounts 80323768 and 84343560.Posted on May 19, 2016

Rex Lee:

I am frustrated on the setting. It always showed "for a better quality video please change your resolution under Setting Display Resolution". After changed the resolution, it still pop out on certain channel especially non HD channel. I just wanted to remove that. Called in evening. No answer. I only available in front of my Astro TV after 8 pm. Please assistPosted on Apr 26, 2016

Elena:

My astro account (89684994) is currently not working. I have just paid my astro bill recently. However, upon turning on my astro decoder today, I could not watch any of the channels. When I was on the channel, there was only a black screen with a message that read "Error Found. Please call Astro Customer Service. (S11)". I have tried to restart the astro decoder many times but the same message about the error found keeps appearing. I would like to inquire on the cause of this problem and how to solve the said problem with my astro account.Posted on Apr 23, 2016

Yong wee choon:

hi, wanted to complaints, the customers service is very very bad, 1st report make on Saturday 16.04.26 8++pm, ( 1629275404) come to repair on Monday (18.04.16), same day in the evening, same problem happen. 2nd report make on the same day (18.04.16) about 7.30 pm (1629300335) till now the repair man did"t show. very disappointed. and sad with this kind of service. total 7 days, this problem didn't settle. 012-6065179Posted on Apr 21, 2016

vijayan:

My name is vijayan thamodharan and astro a/c no. 83704735. Regret to say I have not been receiving my bill statement for the past few months even when I have informed the e-mail address many times. kindly look into the matter and appreciate immediate feedback. As a customer the services provided is unsatisfactory.Posted on Apr 21, 2016

Rosli Muhammad Saad:

I would like to purchase movie on astro best but still cannot get through using sms 32999 to purchase. On the screen written ' purchase is open to all customers who subscribed to prepaid and post paid services.....And when i send thought my redone cellular phone, message written back this service is not available, please try again...Posted on Apr 15, 2016

Lachmi muniyandy:

My astro shows 'no signal' despite being connected to my TV. Please do something about it before i go to the consumer court.Posted on Mar 25, 2016

Rohaizat Abdul Raub:

Please note your bill could not be read. Your phone 1300 82 3838 is also not in service.Posted on Mar 13, 2016

jason koa:

Can someone help me delete my phone 0164477777 in Astro website i'm not dealer.Posted on Mar 08, 2016

Ben Sia:

Bad reception with interference on all astro channels for a couple of weeks now. Please advise urgently. Ben Sia KuchingPosted on Mar 06, 2016

Tan Miaw In:

I received a letter of demand Fr Astro for non payment. The truth is not that I cannot pay Astro but I wanted to disconnect the service since last year. Every time I called to disconnect they told me to pay the charges due and in 30 days line will be disconnected. Yet the next month again it was not disconnected. Now you sent me a legal letter. What is this ! My a/c 834809000Posted on Feb 27, 2016

Sabriya:

How can double check about my act i did make payment but still not yet active.Posted on Feb 21, 2016

Eilleen:

My mum called astro customer services number with a staff name yu sui cheng are so so so rude .no customer happy to listen to a bad customer services staff tat so rude .Posted on Feb 08, 2016

Siti Nrizah binti Ismail:

Hi! Been trying to get your customer service line but no reply. Anyway, just to inform you of change of name to my husband's account as he passed away several years ago.Details are as follow: Account name: Adli Heykal bin Ahmad Account no : 0801319225 address: no 13 Jalan 4 ampang Jaya. 68000. ampang . Selangor Remarks: I do not know where I can attach his death cert. Please advise. TqPosted on Feb 01, 2016

Hassan B Otoi:

There is no reception from Astro as of this morning.I reboot the decoder and still receive no signal.Please assist to repair this problem. My astro account no. is 0801223945. ThanksPosted on Jan 29, 2016

Azali bin Hashim:

Astro service for changing the Astro dekoder are very poor. I had call customer service for three times from 12/01/16, 19/01/16 and 26/01/16 to change my astro dekoder, then received sms that the instalation is on 14/01/16 & 20/01/16 and until now didnt received any instalation and they didnt call me for the services.??? Whats the problem!!!Posted on Jan 28, 2016

Azri:

What happened to your customer service? Is not enough to handle all? your charger already high n slow, how to communicate? You messaging system like rubbish, You just wanna take money from us. Please take this action.Posted on Jan 27, 2016

Sarjet Singh:

We already settle the payment for this month but still their never conect the line, two days never open the line, I call the customer service their never answered the call! May i know what is the reason their never conect the astro line??Posted on Jan 18, 2016

Chee Yu Meng:

To whom may concern, I would like to know where is my astro bill, i have not been receiving my bill for past 3 months. And yet you want to discontinue my subcription. Please kindly sent my astro bill or call me. Chee Yu Meng . Id. 780803075699 . I have forgotten my astro id or the account no. Please check and get back to me.Posted on Nov 18, 2015