Romwe Customer Service Contact Number

Romwe offers the detail of customer service for its existing as well as potential customers that can help them in conveying their feedback of its products and services. As a customer of the Romwe, if you face any query, feedback, complaint or suggestions related to its products and services then you can contact the Romwe customer service team through its contact detail, email id as well as customer service number that may or may not be tollfree. Romwe has shown its customer service address detail for its customers that are shown below.
Address detail : Build #1, Guangxinghongmianlu #6, Gongyeyuanqu, Nancunzhenjinkengcun, Panyuqu, Guangzhou, China
customer service number : 1888 9698881
Romwe Customer Service Number

Email address : [email protected]
Below, we are showing a complaint box, where you can post your experiences, complaints, queries, feedback or any type of problem related to the products and services of the Romwe.

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Comments (80) on Romwe

Maria Colon:

Package was delivered with wrong address, correct name to wrong destination but carrier still delivered it, how can I retrieve my merchandise that has been paid for?Posted on Sep 13, 2016

Isabella Domingues:

i have been having problems with the store for the past month, you never replied me and i need my situation to be over. please contact me as soon as possible.. isabella dPosted on Sep 09, 2016

Kimberly watson:

I have relieved a extra 60% off coupon in my email to be used on first orders. when I type the code in the proper box it stated success yet I don't see how my price reflect so the 60% off..Posted on Sep 08, 2016


Hi, ordered clothes that shipping date has been taking forever. Can I get my money back since your phone like doesn't work and you're unprofessional and don't answer emails.Posted on Sep 07, 2016

Kimberly Nelson:

I need assistance on how I can purchase my items. Your site is saying that my card info can not be processed and I have tried several times with the correct info..Posted on Sep 07, 2016

Katherine Hebert:

It is not letting me reach y'all to return some clothing items I bought please contact me as soon as possible so I can return my clothes. ThanksPosted on Sep 05, 2016


Hi, I ordered a bag online 4 days ago and its still not here, i had a email telling me the payment has gone through and i would get a email telling me its been dispatched, i haven't got that email yet. My order says its still being processed and i want to know when it will be here or i want my money back. My order number is RWPLH28923.Posted on Sep 05, 2016

Olivia Marazita:

I ordered a package of two shirts, two sweaters and a necklace and I am incredibly furious with this order. NOTHING looks like the pictures and is all in extremely small sizes even when i ordered L and XL. I paid $24 in duties that were never mentioned beforehand, the hassle to receive the package alone was a NIGHTMARE and I couldn't be more unsatisfied with my purchase if I tried. I demand a full refund immediately and will never be buying from romwe again. What a waste of my time and money.Posted on Sep 02, 2016


Hi, it's been about two weeks since I ordered my clothes and nothing has come. When I check FedEx it says that it has been delivered there but there hasn't been an update in over a week and a half, I've even called FedEx to see what the problem was and they said they hadn't received a package under my package number. I'd just like to know when or if my clothes will be coming. I've also tried calling your service line and my call just ends, and when I open the live chat the page says it doesn't exist. (My order number is: RWLHX28856).Posted on Aug 31, 2016

Alexsandra teodoro:

I got my order in the mail today and everything came fine except for my black skinny cut out leggings I ordered a large and they are pretty small. I personally don't think I should be paying for the shipping on returning them since I didn't make the mistake of the size. So please contact me as soon as possible 4257731308 this is my cell phone..Posted on Aug 31, 2016


I received an email confirmation for an order that I did not place. In fact, I have no idea what your company even sells but someone is using my contact information to make purchases. Please advise what steps I need to take to correct this ASAP!Posted on Aug 28, 2016

Kayla D:

Hello I ordered $110.23 worth of merchandise yesterday, the money was taken out of my bank account and it said my order was complete. Today I go to track it and it says I have no orders and my order is not to be found anywhere. Can I have help explaining this??Posted on Aug 27, 2016

Kellen Thomas:

I had ordered two bags on the 13th of August 2016 and I tracked where its been and today August 24th it said both had been delivered, but I only received one bag. WHY? It already took long to receive. It finally comes and I only get one? Help me please!!!Posted on Aug 25, 2016

Blair Dix:

Hi this is Blair Dix. I place an order and I still haven't received my order. I tried to track it with the tracking Number but it still didn't work. My tracking Number is 1746523995 and my order Number is RWLPA28851 please contact and let me know something. I have school tomorrow and i really wanted to wear one of my new dresses. thanksPosted on Aug 24, 2016

Afia Poole:

I ordered a bunch of clothes on August 14th and I haven't been able to track and of my items I have no idea where they are and even if they're coming in general. I feel like I've been scammed.Posted on Aug 24, 2016

Antasia Shaw:

Hello my name is Antasia Shaw and I placed an order online from your store over 10 days ago and I have yet to receive it and I tracked the package multiple times a day and after seeing that my package has yet been moving I took it upon myself to call the delivery company which is Fed Ex trying to see why my package has yet to make any progress and they have not set a delivery date but then they said that your company has not shipped it to the delivery company yet if I paid for shipping and I paid for the package to get delivered in 6-8 days I should at least if not have my package y'all should have mailed off my order to the delivery. Since you guys DO NOT keep your end of the deal the shipping should be FREE!Posted on Aug 24, 2016

Melissa Velasquez:

Hello my name is Melissa Velasquez, I submitted my order on 08/17/16 and as I see the tracking with my order I've noticed that it's said "label created for about a week but has not yet been sent to FedEx or whatever mailing you use. I was wondering if you could please make sure my order was correctly shipped.Posted on Aug 23, 2016


Hi. I ordered some clothes and when I got them the color and size was very different. Can I exchange them or get my money back?Posted on Aug 15, 2016


I just received the 2 items I ordered and both do not fit at all and also have poor material. I want to return them ASAP but there are no proper instructions on how to do so. Please contact me ASAP, as I want my money back as soon as possible.Posted on Aug 14, 2016


I would like to cancel my order, Order number is: rwphp28821 my order has been processing for too long and it says that I've paid already and I'd like my money back please.Posted on Aug 13, 2016


I placed my order a week ago, sent an email to customer service about 2 days ago in regards to my order, I got not reply. For the past 5 days it continues to say that the order was shipped to some place in New Jersey. I just want to know when I will be receiving my order. I have school coming p really soon and would like to show off my new wardrobe.Posted on Aug 11, 2016


I ordered my clothes last Sunday & the only email I've gotten is for my shipping label that has supposedly "been created" for 3 days now!! can I get an update please!!Posted on Aug 10, 2016


Hi there! I ordered clothes from your website about two weeks ago and when I was checking your reviews I saw that your shipping is taking a longer time than I expected it to. So I would just like my money back if that is possible. Please contact me as soon as possible.Posted on Aug 10, 2016

Hannah connell:

Hello. I ordered a couple tank tops a couple weeks ago and was just wondering if you guys were able to estimate when it would arrive. My order number is RWLLX28747. Thank you for any help!Posted on Aug 07, 2016

AlmaKiallie Dunlap:

It says that my order was delivered to the Postal service in my city last night. But when the mail came today. My order wasn't there. I want to know where my order is and when I'm going to get it because it's been over 2 weeks and nothing..Posted on Aug 07, 2016


my package hasn't come to my door and it's been over a month since i ordered it says it was delivered but I never got it..Posted on Aug 06, 2016

Laqincyia Watkins:

Yes, I've made an order on you guys website of three orders. They sent me a confirmation email saying it has been shipped but it's been over 8 business days. So they told me in the email to check the tracking number so I can see where the package is being delivered. & it said it shipped today in New Jersey. I do not live there i live in Alabama to be exact Huntsville, AL so i need to know about refunding my order. Unless you guys can check in too let me know it was a mistake and my order should be shipped to my address correctly. Please email me back!Posted on Aug 03, 2016


I have asked to cancel my order three times now, with no response. As soon as I say I want my order cancelled, I don't gte a reply from your "customer service" ticket people. I really don't appreciate that. I need to cancel my order, and I need to do that now. I cannot wait any longer. The "customer service" of your company makes me not want to shop here or support you anymore.Posted on Aug 03, 2016


I have purchased items online and have been charged and I have not received anything. I am having trouble finding other contact info as well! I would like to be contacted as soon as possible concerning my package and issue!Posted on Aug 01, 2016

Amanda Ross:

I placed an order yesterday but after saw the reviews that your sizes run small so I want to change my order to bigger sizes. I tried to call customer service but cannot get through. My order number is: RWZHK28760. I would like to leave the one size fits all, change the small to medium and the mediums to large. I paid through PayPal...Posted on Aug 01, 2016

Jeanette Johnson:

I need a response soon. The items I order and received are not the right size. They are too small. Order # RWYKB28666 I am leaving Ag. 8th for a 3 week trip and I wold like these before then. I bought these for this purpose. I tried to call but it kept going off like the number didn't exist. 18889698881 Could you please call me. My 3 is 918-510-9582. Thank you Jeanette JohnsonPosted on Jul 24, 2016

Kylee Praed:

Hi I received my order yesterday (order number RWCAK28648) after opening my pieces I found that one of the tops has a black stain on it. I'm not happy at all as this should have not been sent like this. Can you email me ASAP!Posted on Jul 23, 2016

Nicole iler:

Hi I don't have a problem I'm just interested in purchasing clothing but I'm not sure what size.Posted on Jul 21, 2016


I recently ordered three shirts from the website, (my shipping number was, RWZCA28642) and I paid the absurd price for shipping, ($3.99) As the website says, "Fast fashion" I figured I cold expect my package within the 6-8 days the website promised. However this was not the case. It took days after expected and two weekends to finally receive my small order. I am very disappointed by my first experience with the store. In today's very competitive retail industry, Romwe should take more pride in their costumers orders and fulfill their "fast" delivery promises.Posted on Jul 20, 2016

Caitlin Galvin:

Hello, My order number is RWZCZ28648. I made this order 12 days ago now and have only received a few items. When ordering the items it told me that it would be shipped in 5-7 days but this has still not been done and still says processing. Can I please get my items as soon as possible please. ThanksPosted on Jul 20, 2016

Chelsey Templeman:

Hi, i don't mean to complain, but I ordered 2 pairs of pants and one was the wrong size and i would just like to exchange for a bigger size if that's possible, and the other pair looks like it may have a bleach stain or something on it, and they don't look like that in the picture so i assume something went wrong with them, i would like to return them and get the same ones but without the stain out there.Posted on Jul 19, 2016

Michaela West:

I registered to receive my 60% off and it is not even showing on my total. I was really interested in buying these clothes. If you're going to rip me off, then I don't want your clothes. This is disappointing.Posted on Jul 15, 2016

Marielle Drake:

hello, i ordered clothes off this website and and the postal service returned it back to you due to the fact that you have them a bad address. I just want my money back.Posted on Jul 13, 2016

Melanie Schaefer:

i have been charged for a package i ordered and never received and can not get into contact with anyone who is able to tell me what is going on or where my package is. i have been trying to contact someone for 2 weeks now after i waited a month for my clothing to come in the mail. i have ordered many other things off of this website and have never had these problems before. id appreciate someone contacting me immediately.Posted on Jul 11, 2016


I've tried to order 5 times and each time it says expired. I'm not sure if this is my credit card company thinking someone got my card or the website timing out but it is quite annoying. And the customer service phone number provided doesn't even ring.Posted on Jul 10, 2016

Carly liske:

I would like to let you know I will be returning my 4 pairs of shorts. They are to small and I will not be exchanging them for another size.Posted on Jul 10, 2016

Paula Gillory:

I made a purchase about almost 3 months ago and I still haven't received my items! I want a full refund!!!Posted on Jul 08, 2016


My outfits have not came in and I would like my money back.Posted on Jun 28, 2016


When will my order get to me ?Posted on Jun 19, 2016

Sahar Haidar:

A partial order came in the dress size is not conforming. I would like to stop the shipment for the remainder of the order still under processing . Please contact me I would like to stop the order and receive my money back.Posted on Jun 19, 2016

Julissa mignano:

Hello,I ordered from your site with a very time sensitive deadline.I had to meet and upon reading many reviews and my own consideration,I have decided I need to cancel my order as I will not be home to receive it.My order number is RWXAY28559. When should I expect the money back into my bank account?I'm sorry for the inconvenience.A respond would be greatly appreciated.Thank you.Posted on Jun 16, 2016

Ariel Durkee:

My shirt had the correct address when I ordered it and it was returned to your company and I want an explanation as to why?! I've waited long enough.Posted on Jun 11, 2016

Shelby davis:

Regarding order #RWLPC28434. TICKET#179868. WAS ORDER REFUNDED OR WAS AN EXCHANGE SHIPPED OUTPosted on Jun 10, 2016


Hi there, I was speaking to Ariana on chat and I received blue denim shorts that looked nothing like the ones in the picture online. The belt was not included in the package for one and the hole for the button is actually so small the button doesn't even fit. I would like a full refund please (including shipping) as I am not happy. Thank you very muchPosted on Jun 08, 2016

Lauren Houghton:

Ordered several items and bought extra to get free express delivery (5-8 days) waited two weeks for them to come. When they arrived I was very disappointed the jeans although they said a medium were so small I couldn't even get one leg in them. The jacket although I loved the color had such a big hood it looks ridiculous I am sure it it is made wrong. The t shirts also were smaller than they should be. So disappointed wanted the items for my holiday on saturday and now have to go out shopping last minute. Posted on May 26, 2016


I paid extra for quicker shipping and I still have not received my item and neither has FedEx and I have graduation in two days.Posted on May 13, 2016

Donna Bamundo:

I order for the first time on this line. I been waiting for a dress for a wedding now I have no dress and have to go buy one which is terrible. I want to cancel and want a refund asap. Can some one please contact me. 941-586-2282 Donna.Posted on May 11, 2016

Donna Bamundo:

I order for the first time on this line, I been waiting for a dress for a wedding now I have no dress and have to go buy one which is terrible. I want to cancel and want a refund asap. Can some one please contact me . 941-586-2282.Posted on May 11, 2016

Jessica Fenton:

I paid for a few items a few weeks ago, and It says processing. It's been taken out of my account but I can't track it because hasn't been shipped! It's been weeks and what I needed it for has come and gone.Posted on May 08, 2016


I ordered a dress for my senior prom over two weeks ago and it will not be here in time. My prom is Friday and I was just notified that it will take another 7-10 business days. cheated me out of my shipping and completely screwed me over.Posted on May 06, 2016

Ajmanni Jefferson:

I have received my items. However the sizes and measurements are off. I would like to return them and receive a full refund.Posted on May 04, 2016

Mackenzie gully:

You took money out of my account for items that I never received. I called your customer support number and it's a fake number. I want a refund.Posted on Apr 30, 2016

Pamela Altman:

i cannot get a password link to view my order and tracking. Please reset passwordPosted on Apr 27, 2016


First of all, I have tried to call the customer service number a numerous amount of times and it kept hanging up. Second of all, I received an order about 2 weeks ago and I tried it on Once, the Zipper was a little stuck. A couple of days later I wanted to wear it and I tried to pull the zipper up and it broke down immediately. I don't want a refund I just want a new one, and if I could get it in a different size since it already broke that would be great also. But if not I will get it in the same size.Posted on Apr 21, 2016

Lori Noce:

I'm reporting this company to the BBB and my attorney general to get my money back.Posted on Apr 18, 2016

Lori noce:

You people make it so hard to return something. I have been trying to get a ticket number for days! Just to send something back and get a refund for 1 of the items that doesn't fit my daughter. you really should get more customer friendly. I will never let my daughter order from this site again and I will pass it on to friends and family!Posted on Apr 18, 2016

Gardine francois:

I have place an order and I still haven't got it..... What's going on?Posted on Mar 19, 2016


The quality of the items I received are awful. I can buy better quality products at the 99 cents store. Never wasting my money on this site again. The items look nothing like how they are displayed on the model. I understand the look different on different people however, these items look nothing like what I ordered. I have never been so disappointed with something that I've purchased online until I received this package. No where on the site do you have a customer service section. That's not right at all . I want something to be done about this. I want a full refund. I'm expecting an email.Posted on Mar 12, 2016

Rebecca DeStefano:

I ordered a dress and I never received it after I paid for it and even purchased insurance on it. I have tried to Contact customer service and there isn't one. I would appreciate some help on getting the dress I purchased.Posted on Mar 04, 2016

Audrey howes:

Got my sweaters today with a hole under the arm. Need a refund. Customer service number doesn't work.Posted on Feb 20, 2016


I ordered my items on February 5th, and my packaged shipped the 6th. When I checked FedEx it said it went from NJ to Rocklin, CA, then to Roseville. I checked today it said the label had just been made. How long is my package going to take when I ordered it over a week ago? standard shipping is said to be for 7 days, so why is it taking so long?Posted on Feb 16, 2016


Hello, I am contacting you in regards to order number RWHZC28205 made 01-31-2016. 2 of the for items ordered do not fit. The skirt is far too small and the red dress simply does not fit properly. I wold like to have the skirt exchanged for a seize medium and a refund for the red dress.Posted on Feb 14, 2016

miss allen:

I am really angry abot this companies qality and response to emails . Goods spposidly large or free size woldnt even fit 12byear old .state they respond in 24 hr i waiting three days and still no reply No bill reciept inside parcel and told need to confirm retùrn address which they only sùpply once they respond there retùrning yet they dont respondPosted on Feb 13, 2016

Lauren Darby:

I ordered several items early December and did not receive my package until December 24th. Then to my dismay all of the items were not the right measurements, materials or look that they had appeared on the website. I am not happy with my order and would like to return these items.Posted on Jan 14, 2016

Barbara Francois:

My name is Barbara Francois. I just placed my first order and the ROM60 promotion code didn't come off. I would like for it to be applied now and refund me if possible.Posted on Jan 02, 2016


I placed an order about a month ago and I still haven't RECIEVED my package. The websites won't allow my account to log on and they haven't sent me a tracking number for my order. When I searched customer services, the page didn't seem to come up. I payed a lot of money what do I do ? IT SAYS UP TO 7 WORKING DAY! What do I do?Posted on Dec 20, 2015


I am writing to let you know, i am returning the items from my order RWBCK28090 for the price of £60.00 and would like a full refund. All of the items were far too small and some of them were of a poorer quality than they are displayed as in the pictures on the website. The items included in the package are shown in the attachment of this email. Please can you confirm if this is the correct return address or not: NAME:XIE YUN ROAD: GUANG HUA ROAD,SI FANG XIN CUN,8 CUN,#6,205 CITY:NANJING,JIANG SU PROVINCE ZIP:210007 COUNTRY:CHINA If it is not then please send me the correct return address ASAP. Contrary to many many reviews I have read about Romwe, I would like this return process to be quick and efficient and for a full refund to be awarded back into my account as I do not want to have to go through my bank and to the Small Claims Court. Regards Carmen Cousillas-VarelaPosted on Dec 17, 2015

Bickyla Ho:

I have placed an order since 11/30, it was paid and status said shipped. It's already 2 weeks i still did not receive my package yet. The tracking number provided is not a working tracking #. I need to know what has happened to my package that was paid for! This so very upsetting and disappointing. I feel cheated. Order # RWBLY28062Posted on Dec 12, 2015


My shipment was supposed to be here a week ago and it still isn't here. I need it by tomorrow. Where is it and what is the hold up? Can you please get it here by tomorrow? I paid for it. Thank youPosted on Dec 10, 2015

Madelyn Garcia aguliar:

I ordered three dresses there were supposed to be here within 24 hours but there not here yet and I need them asap sorry to complain but it's my first time buying online and my hopes were highPosted on Nov 12, 2015


The phone number listed for Romwe is not a working number. I have been waiting for a refund since October 8th, 2015 and have still not received it. I have been told more than once to ask my bank about it, but they do not know anything about it, since the money has literally not shown up. I sent everything back, because it was the worst quality clothing I have ever seen, and followed all of the instructions. I was even informed that they received my return. However, I still do not have my money. I will be pursing this until my money is back in my hands. Order number RWLAA27838Posted on Nov 11, 2015


Okay so when I ordered my jacket from your website it said that I was gone get it in 7 days it's past that. If you guys thinks if funny stealing are money and thinking that we just grow money on trees then you must be the most dumbest person in the world.. We work for the money. I use my time ad money just for a jacket that I could of just got from the thrift store or something please ship it out right now before i call the police.Posted on Nov 11, 2015

khadijah laudat:

I have return some clothes for a refund what do I have to do to get my money back in my PayPal contact because i don't no where to find the tracking number and tracking link. What is that it? On the receipt where do i find it on the receipt. You have not got back to me with the ticket details after i sent you one two days ago. I have one mouth to get my money back before it ends. It seem you are trying to prolong it until the time waste up so you do not have to pay me back.Posted on Nov 07, 2015

Marianne stevenson:

I finally received my new boots after waiting almost two months for them to arrive. I have now worn them 3 times and the sole of the right shoe is already hanging off at the front. This is unacceptable. I have never owned a pair of shoes that have lasted such little time, especially at the price I paid. I want a full refund.Posted on Nov 06, 2015


Hi, I ordered $132 of clothes on 9/14 and have only received half of the items. I am still missing half of my order!! I have contacted Romwe service repeatedly and not received any help or notice. Furthermore 3 of the items i received have sizing issues and i cannot access the ticket submission site because it says page is not found. Please advise me on what to do to get my money's worth.Posted on Sep 23, 2015